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- 23 September, 2023
Are We Humanizing or Dehumanizing the Digital Experience?
Maybe you can relate to this. My dog senses when I’m dealing with a poorly designed chatbot or automated phone system. Even before the four-letter
IT Report Card: Customer-Facing Applications
As companies strive to improve their customer experiences, IT is playing a pivotal role. Here are the results so far and what still needs to